FAQ
How do I know my ring size?
The best and safest way to get your ring size is to go and get you size taken by a professional jewelry store, or you can purchase a ring sizer online and get it by yourself.
If you measure the size with a ring sizer, be sure the fit is not too tight, since your hand can change because of the season-weather and humidity. So it is better to always have a little bit of room for the ring in case your finger swollen a little bit.
If you already know your ring size in another international sizing scale, please use our size guide/converter to find out your ELL size (Italian Standard Size Scale), .
You can find it in the SIZE GUIDE area at the bottom of the page, or in each product page near the cart button.
If you can't find your size in the converter just send us an email at info@ellmilano.com or DM us on Instagram and we will tell you which size you need.
Which material are ELL Milano jewels made of?
All our collection jewels are crafted in Italy in 925 Silver.
All our one-of-a-kind jewels are crafted in our Milano studio in 925 Silver, 18kt Gold and/or 9kt Gold.
For the Zero collection we use plexiglas together with 925 silver.
The Zero plexiglas oval and groovy pendants are crafted in Italy as well.
We choose plexiglas because it is easily recyclable
Which kind of Gems are used in ELL Milano jewels?
At ELL Milano we only use natural gemstones.
The gemstones are sourced locally from trusted collaborators, or upcycled from older jewelry pieces when we have the chance to get our hands on something interesting.
Why does my silver ring / bracelet leave black while wearing it?
Why does my finger and / or ring turn black or green while wearing silver?
Well, there is more then an explanation for this questions;
First things first, for those who do not know it, pure silver is too soft to be used in jewelry, it must therefore be bonded with other metals such as copper to make it harder and resistant, thus creating the 925 silver alloy
Although it is rare, it may be that your skin reacts with the small percentage of copper that is inside the silver alloy, thus leaving the typical black or greenish halo. This kind of reactions is constantly growing due to the PH of the skin which tends to be more and more acidic due to the use of soaps, creams, beauty products and hand sanitisers containing chemicals.
Even what we eat, drink or "consume" can badly effect on how our skin reacts.
Excessive intake of fatty and acidic foods, alcohol, drugs or medications can negatively affect the PH of the skin making it more acidic thus causing reactions more easily.
We highly recommend to remove all the jewels during sport and outdoor activities, for showering, household cleaning, sleeping, sunbathing, etc. because during these activities, traces of chemical agents (soaps, creams, lotions, perfumes, etc.) or simply sweat or dirt, could remain trapped between the jewel and your skin, thus increasing the chances of reaction.
Burnishing and oxidation; silver by its nature will always oxidise (yellowing and / or becoming grey in some areas), it is very likely that a jewel which is too oxidised in the skin contact area will leave you a grey / black halo.
As last point, is worth specifying that if a ring fit is extremely tight (especially if it is a very thick “tube shaped” ring band) sweat, dirt and substances like soap, detergents, perfumes, creams, etc ... will remain trapped inside of it, being in strict contact with the skin for an extended period of time, and this may cause blackening or other reactions.
It is therefore good that the ring is never too tight so as to allow the skin to "breathe"
Is it possible to resize an ELL ring?
If the ring does not have any stones set, we can easily modify the ring size;
Please contact our customer service at info@ellmilano.com for info and costs.
Is it possible to resize a gold-plated or nano-ceramic plated ELL ring?
Yes, it is possible to change the size of any plated ring, but, after the resizing operation the ring will need to be sent to a specialised workshop in order to be plated again, this could involve an extra cost and elongo the reparation timing.
Please contact our customer service at info@ellmilano.com for detailed info and costs
Is it possible to make a custom engraving on ELL rings?
Yes, it is possible to make custom engravings on many of our jewelry.
The engraving will be made with burin by hand of our chief artisan, based on his experience he will find the best style and spot for the engraving in order to obtain the best result possible, and respect the jewel original design.
Please contact our customer service at info@ellmilano.com for more detailed info and costs.
Can I create my own full custom ELL Milano jewel?
Yes! Full custom pieces are, and will always be in our brand’s DNA.
All full custom designs project will be handled personally by our creative director and head artisan.
Full custom projects prices starts from 700 euro.
If you are interested in create your own full custom piece, please contact us at info@ellmilano.com describing your jewel idea, our team will get back to you as soon as possible showing you different design ideas and details for the work, then if possible we will set an appointment in our Milano workshop to take your measurements and establish the final details.
Please take note that we receive a lot of custom projects requests, so please be patient, we may need a few days to get back to you with our design proposal.
Where can I repair my ELL jewel?
If your ELL jewel is damaged, it can be repaired at our Milan workshop, Corso di Porta Ticinese 62.
If you not live in Milano, please contact our customer service at info@ellmilano.it to arrange a pickup by DHL courier.
What is a gold plating?
Gold plating is a galvanic process;
The electroplating is an electrolytic bath where a thin layer of gold is deposited on the surface of the jewel, thus going to coat it.
NB: the plating can wear out over time and therefore fade, this don’t depend by the quality of the materials or the process itself, but on frequency and type of usage of the plated jewel; poor care in use or if the plated jewel comes into contact with external acid agents such as perfumes, creams, detergents or skin pH can accelerate the deterioration process of the plating.
Generally speaking, with proper care, the plating can last up to two years.
What is a nano ceramic plating?
The nano-ceramic plating is a galvanic process;
The electroplating is an electrolytic bath where a thin layer of nano ceramic is deposited on the surface of the jewel, thus going to coat it.
NB: the plating can wear out over time and therefore fade, this don’t depend by the quality of the materials or the process itself, but on frequency and type of usage of the plated jewel; poor care in use or if the plated jewel comes into contact with external acid agents such as perfumes, creams, detergents or skin pH can accelerate the deterioration process of the plating.
Generally speaking, with proper care, the plating can last up to two years.
What can I do if my jewel has lost his plating?
Plating is a surface treatment subject to natural wear, it can undergo color changes and lose shine due to poor care in use or in contact with external acid agents such as perfumes, creams, detergents or skin pH.
On some of our models (for example the one of a kind MYTH pieces) the plated finish is designed and chosen to voluntarily obtain a gradient effect, which is "created" by the customer by wearing the jewel itself in order to obtain a unique and truly one of a kind finish.
If, for any reason you prefer your jewel to be plated again, please contact our team at info@ellmilano.com indicating the the jewel name and we’ll let you know as soon as possible costs and instructions.
What does oxidised silver means?
Oxidising (or burnishing) means the blackening of silver,
This patina is obtained through a specific oxidising liquid, the burnished/polished finishing is done by ELL Milano on several models in order to obtain a more detailed look on sculpted pieces like the Acanthus or Myths, or simply to have a chromatic contrast on some designs like the Eroded.
How can I buy a product that I have seen on your social or in Milano store which is not on the Eshop?
If you are interested in purchasing a jewel that is not available online, or an archival design, please contact us at info@ellmilano.com describing the item, or attaching a picture of it, if it is possible we will be happy to help you arrange the purchase via email.
Are the earrings sold as a pair or as single piece?
To allow you the maximum creativity in styling, all ELL Milano earrings are sold as single piece.
NB if you want to purchase a pair of any earring, you just need to select quantity 2 on the product page.
How much does shipping cost?
Shipping to Italy (islands included) is 12 euros.
International shipping costs ranges from 25 to 65 euro, you can check the shipping fee at checkout before confirming your order
All shippings are handled by DHL with Express 1-2 Work days worldwide
When will my order be shipped?
In order to avoid as most as possible waste and overproduction, most of our items and accessories are made to order.
For this reason, you will always find all designs available in every size (except one-off pieces and some models with special or limited availability) on our online store
If the jewel you pick is already available in our Milan workshop stock, your jewel will be shipped within 1-2 work days from purchase, otherwise, production times may vary from 48 hours, to approximately 30 days of work for that one items which requires more production steps.
You’ll always find the estimated production timing indicated in the technical sheet of the jewel.
Which infos will I get about my shipment?
As soon as the shipment will depart from our workshop you will receive an email notification from DHL. Since then, your jewel will be delivered within 1-2 work days. Along with the DHL notification, you will get the tracking number of your product.